- We strive to provide complete care for our patients. Learn more about all the services we provide.
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Our Frame Warranty
Any frame you purchase at our office is covered by a one year temple-to- temple warranty against manufacturer defects. If your frame style has been discontinued or frame parts are no longer available within that one year time frame, we will replace your frame with one of equal or lesser value.
Using Your Own Frame?
We are happy to fill prescriptions in frames that were not purchased at our office and will take care that the frame is shipped in a way that protects it from damage to and from our lens manufacturer. With that being said, we make no guarantee that the frame will not brake during shipping or while at the lab. If you use a frame that is not purchased at our office, you are consenting to the applicable risks and release us from any obligation to replace the frame or provide monetary compensation.
The “Life Happens Warranty”
If your frame has been damaged and is not covered by the manufacturer warranty, bring your frame into our office and we will replace your eyeglasses at 50% off the retail price within 12 months of your original purchase.
Your lenses are warrantied against scratches based on the lens coating purchased. We offer the following warranties for the following coatings:
TD2 – 2 year unlimited scratch warranty
Sharpview plus AR – 1 year scratch warranty
Crizal Products – 2 year unlimited scratch warranty
Viso – 1 year scratch warranty
Viso XC- 2 year unlimited scratch warranty
Viso XC+ - 2 year unlimited scratch warranty
Factory Scratch – No warranty
Progressive Lens Adaptation Policy
All prescriptions lenses require a period of time for adaptation. Progressive lenses, by design, can create a certain degree of distortion at the edges of the lenses. Over time, these distortions will be less noticeable to you. However, if you do not adapt to your progressive lenses, our office will replace them with a single vision, bifocal, or trifocal lens at no charge within 90 days of purchase.
Please keep in mind that there are hundreds of progressive lens designs available. At our office, we will make a recommendation based on your prescription and lifestyle. Our goal is to give you the best vision possible and educate you about your progressive lens options.
In some cases, your eyeglass prescription may need to be tweaked after your eyeglasses are made. If you experience any discomfort or blur that lasts longer than a week of continual wear, we are happy to re-evaluate your prescription to see if any changes need to be made to the prescription and reorder your updated lenses for free. We want you to see clearly! You have 60 days from the date of purchase to contact our office.
30 day Frame Exchange Policy
Your prescription lenses are cut and designed …
If you change your mind about your frame choice, we can exchange your frame for a frame of equal or lesser value (or pay the difference if greater value) and remake a pair of prescription lenses for the new frames at 50% off the retail cost within 30 days of purchase as long as the frame you are returning is in “like new” condition.
I was looking for a thorough, and family orientated provider that also worked within our schedules. So thankful that we found it all in Hendersonville Eye Health & Vision! A wonderful team that provided excellent service, knowledge, explanation, and options. My son and I both enjoyed our experience, and my husband will be switching to them on his next exam. I highly recommend that if you are unhappy with your current provider, or looking for your first, that you make your appointment today. You will not be disappointed!